Subject: English Language Test - Prachi Khandelwal
From: Prachi Khandelwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Nov 2022 04:07:01 -0500

| | Foreign Language Screening Test

Name | Prachi Khandelwal     /  (+91) 9068813023    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

Subject - Address wrong

My company was shipped the order on the date of order place to the courier company but the courier company was state that the address which was provided by you its wrong that's why your got late to deliver So can you please the  right address over the mail

Thanks & regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello

Subject - facing problem with the the product

TV will replace by our company as soon as possible. Please don't use that TV. Our team will coordinate you with the replacement of the product with in 48 hours.

Thanks & regards

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