Subject: English Language Test - karan kebre
From: karan kebre <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 08:41:21 -0500

| | Foreign Language Screening Test

Name | karan kebre    /  (8878500685) 8878500685    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected mam,

This email is in regarding order number EHIkBAG-2022  on date 1-9-2022
which supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 8878500685 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us .

Thanking you,

For Homeboxteam,

Customer Service Representative

Karan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected sir,

I am sorry for inconvenience sir, But the companies policy of the brand to check very well our team when they install the tv and we checked the our product and when they defected our product we are replaced on it .

we're very appologised for you bad experience sir

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