Subject: English Language Test - Saba Farheen
From: Saba Farheen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 03:13:11 -0500

| | Foreign Language Screening Test

Name | Saba Farheen     /  (91) 7483424799    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 08.11.22.

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9856214569 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

Form
babyshop.com

Customer Service Representative.

Saba Farheen

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]
From: [email-masked]

Sub: Reply to tv cabinet installation.

Respected sir,

This email is in response to the email recieved by you on 08.11.22.

This email is regarding order number #12348 about scratched tv cabinet which our team installed today morning. Sorry that you have to face issues about this i would like to inform you that we will refund your order, our team will refund tv cabinet.

Extremely sorry that you had to go through this experience with us.

Thanking you,

Form
Homeboxteam

Customer Service Representative.

Saba Farheen

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