Subject: English Language Test - Nidhi Singh
From: Nidhi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 00:47:49 -0500

| | Foreign Language Screening Test

Name | Nidhi Singh    /  (283204) 9520565971    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

This email is in response to the email recieved by you on 07/11/22

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9520565971 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Rgards
Nidhi singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Mam
Thank you for bringing the TV replacement issue to our attention. We found it to be an isolated incident, and have since been resolved. You will see good response from us. I can assure you that this will not happen again and we have taken strong steps to prevent it in future.

I agree that this was an inconvenience, and I want to regain your trust. I have informed the service center for replacement - this is in addition to your complete solution. Let me know if you don't see by tomorrow. Bhagwati Pvt Ltd appreciates your business and we look forward to serving you further.

Regards
Nidhi singh

| |