Subject: English Language Test - Shuchi Goel
From: Shuchi Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Nov 2022 03:31:55 -0500

| | Foreign Language Screening Test

Name | Shuchi Goel    /  (110026) 8130555883    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello
Thank you for contacting us.
We tried reaching to your given address to us but the delivery agent was sent back from that address. We tried to contact you but your number was not reachable. Kindly update us with the new and correct address so that we can deliver the courier.

Sorry for the inconvenice.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul
Thank you for reaching out satisfy our customers is very important to us and I am sorry our t.v unit didn’t meet your expectations. Kindly share some reference pictures for the damage on t.v unit and we will work on that
We will get back to you

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