Subject: English Language Test - Sufiya Khan
From: Sufiya Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Nov 2022 02:49:07 -0500

| | Foreign Language Screening Test

Name | Sufiya Khan    /  (91) 8959863313    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

When customer contacted us regarding this so firstly we will confirm the correct address of delivery customer end.
We will give them a response in this way-

Dear Customer,
"Your courier was shipped when you placed your order but your address is wrong that's why our delivery partner not able to reach , please provide us a correct address so we make it deliver as soon as possible.
Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Customer!
We we are here to assist you or resolving your problem regarding your complaint.
That you are using E-commerce to shop to know the policies of companies and brands and we will return or replaced it according to the policies of company.
Thankyou for contacting us.

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