Subject: English Language Test - Kriti Raj Verma
From: Kriti Raj Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Nov 2022 02:25:28 -0500

| | Foreign Language Screening Test

Name | Kriti Raj Verma    /  (+91) 09304012900    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non- delivery of order

Respected Sir,

This email is in response as received by you on 06/10/2022.

As the order delivery no. CAX2345 was supposed to be delivered earlier.But, unfortunately there was wrong delivery address and the contact no. Was not in range.

The other way of reaching the order Asap you can contact on 9304012900 or mention the right address.

Sorry for experiencing the issue.Hope to be resolved within 2-3 days.

Thanks for regards.
ABC Co.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: [email-masked]

Sub: Issue of cabinet

Respected Mam,

The email was put in the context that there was damage in the cabinet.The Co. Is taking the responsibilty to make a new change Asap on time.There are two options either you can return it or make a replacement as well. Both, fall under the refund and replacement policies within 7 days.

Sorry for the inconvinience.

Thanks
XYZ Co.

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