Subject: English Language Test - Isha Charan
From: Isha Charan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Nov 2022 02:17:34 -0500

| | Foreign Language Screening Test

Name | Isha Charan    /  (+-91) 9140448362    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Product will be mark as undelivered attempt
And when customer will contact us
Will request the customer
1) To cancel the order and place fresh order
Because as per process if product is out for delivery address change is not possible/feasible
2)  customer can contact the courier partner and wish to come at certain point so that he or she can take there product from that place
3) if product is in shipped stage and customer is contacting we can change the address too

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
WE got to know that installation of your TV Cabinet  has been successfully completed by our team
We are so sorry to hear that  the product you receive is damage
I know this is not you would have expected
Our customers should not go through this
We are here to help you out
AS per policy
You can go for replacement
DAMAGE product will get pickup by our courier partners and replacement product will be provided respectively hand to hand or as per policy
You can do it by your own or else for your better help you can contact our customer support executive!!
Hope this helps
Regards
Isha charan

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