Subject: English Language Test - Anchal Panwar
From: Anchal Panwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Nov 2022 04:46:40 -0400

| | Foreign Language Screening Test

Name | Anchal Panwar    /  (+91) 8006997545    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Ticket No: X y z

Dear customer

Greetings from babyshop.com.

This is reference to your Order ID : babyshop- X y z

Thank you for contacting us. We are really sorry for the inconvenience caused to you.

As per the update received from our courier partner, we regret to inform you that the delivery was unsuccessful due to some address issues. Please confirm your address again. Then we informed our courier partner to reattempt the delivery at the earliest.

We appreciate your patience and understanding.

Regards,
Team babyshop.com.
www.babyshop.com.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Ticket No: x y z

Dear Abdul,

Greetings from Home box team

This is reference to your Order ID : Homebox - x y z

Thank you for contacting us. we are really sorry for the inconvenience caused to you.

As per the update received from you, we would like to inform you that our product turned out bad.

Sir please, send me description of the damage,photo and product bill details if you are able to send them. Then we replace your product as soon as possible.

Our company assures you that this will not happen again. and we appreciate your patience and understanding.

Regards,
Home box Team.
www.homebox.com.

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