Subject: English Language Test - Lalit Narwat
From: Lalit Narwat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Nov 2022 02:06:30 -0400

| | Foreign Language Screening Test

Name | Lalit Narwat    /  (121002) 9582278777    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir/Ma'am,

Subject: Reply to non-delivery order

This email is in response to the email received by you on xx-zz-2022.

This email is regarding order number xxxxxx which was supposed to have reached you by now. Unfortunately, the courier company could carry on with the required  process as the address was wrong.
I would be grateful to you if you could send us the correct address with contact number as to the person who we can contact while making the delivery.
Extremely sorry that you had go through this experience with us.

Thanking you,

Baby Shop,

Customer service Representative

Lalit Narwat.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

Thank you for reaching out. We are sorry this happened,  and we understand your concern. I am escalating your issue so that someone can take a closer look at what's going on right away.

Please standby, and one of my teammates will get back to you with more details ASAP.

Thank you for your patience.

Baby shop,

Customer Service Representative

Lalit Narwat

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