Subject: English Language Test - Piyush Kumar
From: Piyush Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Nov 2022 01:24:59 -0400

| | Foreign Language Screening Test

Name | Piyush Kumar     /  (91) 8434352260    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
I can see that your last order is not delivered yet, we are sorry for that.
I had coordinated with the courier company they told us they can't find the address you provided. So, I request you to update your address and I'll arrange the delivery attempt once again.
Greetings & Regards
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
We are sorry for the inconvenience caused to you.
I am informing your concern to installation team they will visit you soon and help you with your issue.
Thank you for shopping with us.

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