Subject: Daily performance summary for LiveSalesman team for Nov 4th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Nov 2022 09:05:06 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 4th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
| 0 | 6 | 0 | 0 | 6
Grand Total | 0 | 6 | 0 | 0 | 6

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delayed Delivery (HH) | 1
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | Cancelation | 1
Customer Services Total | | | 3
PreSales | Other Enquiry | Offers | 1
| | Website/App Issues | 1
PreSales Total | | | 2
Grand Total | | | 5

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 6 | 17 | 7 | 13 | 17 | 31 | 91
Grand Total | 6 | 17 | 7 | 13 | 17 | 31 | 91

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 30 | 4 | 5 | 6 | 2 | 7 | 54
Grand Total | 30 | 4 | 5 | 6 | 2 | 7 | 54

Please feel free to reach out for any further clarifications.