Subject: Daily performance summary for LiveSalesman team for Nov 4th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Nov 2022 09:01:05 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 4th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
| 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 1

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delivery Status | 5
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 1
| Refunds and Cancelations | Cancelation | 2
| | Return Request Initiation | 1
Customer Services Total | | | 10
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
PreSales | Other Enquiry | Store Availability | 2
| Product Related | Combo | 2
| | Pricing | 2
| | Product Specification | 6
PreSales Total | | | 12
Grand Total | | | 25

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 20 | 24 | 0 | 0 | 0 | 0 | 44
Grand Total | 20 | 24 | 0 | 0 | 0 | 0 | 44

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 44 | 14 | 2 | 5 | 0 | 2 | 67
Grand Total | 44 | 14 | 2 | 5 | 0 | 2 | 67

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 14 | 6 | 3 | 1 | 2 | 1 | 27
Grand Total | 14 | 6 | 3 | 1 | 2 | 1 | 27

Please feel free to reach out for any further clarifications.