Subject: Assigned to Group - Virtual reset issues
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sat, 05 Nov 2022 00:27:07 +0000

Hi  A new ticket has been assigned to your group "Level 1 (Livesalesman)". Please follow the link below to view the ticket.  Virtual reset issues Good morning,

I have been advised to contact you in regards to an issue we are having with our Virtual program, recently due to weather events we suffered a number of power outages to our facility and this effected our iPad and unfortunately our code was entered wrong too many times and the iPad was locked out. Unfortunately we had to reset the iPad but we lost our App and had to re-install it. After the install we are no longer able to see our schedule and we only have access to On-Demand but this is showing in Studio 2. We only have Studio 1, when logging into our schedule online it shows and I have spoken to Greg Cartagena and he can see everything. We also have an issue where the 4 screens are not merged and we have 4 separate panels showing, (please see attached photo). Are you able to advise what can be done to rectify the issue.

Knox Leisureworks
Acc ID; 252165

If you need any further information please don't hesitate to call 0421 137 049

Carl Heward | Health Club Manager| Knox Leisureworks
Tormore Rd, Boronia VIC 3155
p: (03) 9762 3133   e: [email-masked]<mailto:[email-masked]>
www.knoxleisureworks.com.au<http://www.knoxleisureworks.com.au/>

[Knox Leisureworks Signature]

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/6286