Subject: English Language Test - Riya Saini
From: Riya Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Nov 2022 03:34:27 -0400

| | Foreign Language Screening Test

Name | Riya Saini    /  (201009) 8077357596    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Hope you are well!!

This email is regarding your order which you have not received yet, We have tried to reach you but as per our courier partner the address was incorrect, I would like to request you to provide us your correct address, So that we can deliver your order. We apologize for the inconvenience you are facing.
Thankyou for choosing us!

XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thankyou for letting us know about receiving a defective product. We are truely apologize for the inconvenience you have faced due to it, We fully respect your decision for replacement or refund, I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 1-2 days, our delivery executive will be at your doorstep to collect the defective piece and provide you a replacement within 3 days.

Please accept our apologies and feel free to contact with us via phone or email if you need any help.

Sincerely

Customer service

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