Subject: English Language Test - Sambhav Jain
From: Sambhav Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Nov 2022 03:24:40 -0400

| | Foreign Language Screening Test

Name | Sambhav Jain    /  (91) 8826812010    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/ma'am I am sambhav i am malling you on the behalf of babyshop so as i can see you ordered a hand bag and it isn't delivered to you so as per courier service your delivery address is wrong could you provide me the correct address we will ship again it as soon as possible to your correct address and it will deliver to you thank you for contacting us
Have a nice day sir/maam

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir we check your problem with our team don't worry sir we will give you resolution i have to inform you that we have 10 days replacment policy we will replace it so could you send some image's of product and where are the scratches on the tv cabinet and we'll pick the product and the delivery boy give you new peace at same time
Greetings from us
Sambhav

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