Subject: English Language Test - Mohit Saxena
From: Mohit Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Nov 2022 01:52:33 -0400

| | Foreign Language Screening Test

Name | Mohit Saxena    /  (0120) 7617895393    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
This mail is in response to your request to confirm status of your order "hand bag"
We would like you to inform that there is delay in delivery of your order because of incorrect address mentioned by courier company.
However we would like to confirm that it has been modified and will be delivered to correct address as soon as possible, so we request you to be little more patient for your satisfaction.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
This mail is in response to your return complain with regard to order of TV cabinet which had scratches after its installation.
We would like to give assurance that the same product will be returned and replaced within reasonable duration as there is no such refund policy on such orders.
Request you to hold a little patience and we would solve your issue .

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