Subject: Daily performance summary for LiveSalesman team for Nov 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Nov 2022 09:05:15 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 2 | 0 | 0 | 0 | 2
Ama Alsubiae | 0 | 27 | 0 | 2 | 29
Jok Kuol | 2 | 0 | 0 | 0 | 2
Amir Aziz | 0 | 0 | 0 | 0 | 0
Farha Sultana | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 14 | 0 | 0 | 14
Anslem Misquitta | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Grand Total | 4 | 41 | 0 | 3 | 48

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 3
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Return Request Initiation | 2
Customer Services Total | | | 10
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
PreSales | Other Enquiry | Promo Code | 1
| | Store Availability | 1
PreSales Total | | | 2
Grand Total | | | 13

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ama Alsubiae | 4 | 1 | 0 | 0 | 2 | 8 | 15
Ali hazzaa | 0 | 2 | 4 | 9 | 6 | 16 | 37
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Nourah Alfhaid | 0 | 1 | 0 | 0 | 2 | 1 | 4
Sultan Motawa | 0 | 1 | 0 | 2 | 0 | 1 | 4
Khaled Sufian | 2 | 1 | 0 | 2 | 1 | 2 | 8
taher Mohammad | 3 | 1 | 0 | 0 | 1 | 0 | 5
Hamdi Saleh | 2 | 2 | 2 | 0 | 1 | 0 | 7
Abdallah Ahmed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 3 | 5 | 0 | 1 | 0 | 0 | 9
Grand Total | 14 | 14 | 6 | 15 | 13 | 29 | 91

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 0 | 1 | 2 | 1 | 0 | 3 | 7
Ama Alsubiae | 13 | 2 | 1 | 1 | 0 | 3 | 20
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Sultan Motawa | 1 | 1 | 0 | 2 | 0 | 0 | 4
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 16 | 0 | 0 | 0 | 0 | 0 | 16
Grand Total | 30 | 4 | 3 | 5 | 1 | 7 | 50

Please feel free to reach out for any further clarifications.