Subject: Daily performance summary for LiveSalesman team for Nov 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Nov 2022 09:01:15 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 5 | 6 | 25 | 0 | 10 | 46
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 2
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 20 | 16 | 40 | 0 | 10 | 86
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 1
Farha Sultana | 0 | 1 | 24 | 0 | 8 | 33
Malek Hosan | 0 | 9 | 30 | 0 | 0 | 39
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 2 | 2
Grand Total | 28 | 32 | 119 | 0 | 31 | 210

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | App and Website Issues | Other App and Website Issues | 1
| Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 7
| | Delayed Delivery (HH) | 9
| | Delivery Status | 25
| | Missing items\parts | 1
| | Reschedule Delivery | 5
| | Wrong commitments | 1
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 11
| | Delay collection | 1
| | Refund for Other reason | 5
| | Refunds after Return | 1
| | Return Request Initiation | 13
Customer Services Total | | | 102
Live Sales | Pre-Sale | Help placing new order | 2
Live Sales Total | | | 2
Mattress Related Total | | | 1
No Answer Total | | | 14
Mattress Related | Post-Sales | Product Complaints | 1
No Answer | No Answer | No Answer | 14
PreSales | Other Enquiry | Offers | 11
| | Payment Methods | 4
| | Promo Code | 2
| | Store Availability | 1
| | Store Location | 5
| | Using Shukran Points | 1
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Combo | 7
| | Pricing | 2
| | Product Specification | 42
PreSales Total | | | 82
Grand Total | | | 201

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 3 | 0 | 0 | 0 | 0 | 4
| 14 | 3 | 0 | 0 | 0 | 0 | 17
Jok Kuol | 15 | 0 | 0 | 0 | 0 | 0 | 15
Mohiuddin Lsm | 4 | 0 | 0 | 0 | 0 | 0 | 4
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 38 | 6 | 0 | 0 | 0 | 0 | 44

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 23 | 6 | 2 | 1 | 0 | 1 | 33
Aws Adra | 7 | 0 | 0 | 1 | 0 | 0 | 8
Mohiuddin Lsm | 5 | 1 | 1 | 0 | 0 | 0 | 7
Farha Sultana | 5 | 2 | 1 | 0 | 0 | 0 | 8
Malek Hosan | 7 | 0 | 0 | 0 | 0 | 0 | 7
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 48 | 9 | 4 | 2 | 0 | 2 | 65

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 5 | 2 | 0 | 0 | 1 | 0 | 8
Jok Kuol | 3 | 0 | 0 | 0 | 1 | 0 | 4
Farha Sultana | 6 | 0 | 0 | 1 | 0 | 0 | 7
Anslem Misquitta | 2 | 1 | 2 | 0 | 0 | 0 | 5
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 3 | 2 | 1 | 2 | 1 | 26

Please feel free to reach out for any further clarifications.