Subject: English Language Test - Divyanshi Gupta
From: Divyanshi Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 13:03:21 -0400

| | Foreign Language Screening Test

Name | Divyanshi Gupta    /  (91) 7388060620    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From:[email-masked]

Sub: Reply to non-delivery of the order

Dear Customer,

This mail is response to the mail received by you on 03.11.22

This mail is regarding order number EGHJKBAG-2002 which was supposed to have reached to you by now. unfortunately , the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the who we can contact while making the delivery.

Another way to completing the order is by contacting the courier company whose number is 9658423555 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you

Babyshop.com

Customer Service Representative

Divyanshi gupta

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From : [email-masked]

Sub: Reply to replace the order

Dear Abdul

This mail is regarding the order no. FFHVN-243 which got intalled at your home on 03-11-22. after installing the cabinet you noticed the scratches on the cabinet. If there are scratches on the cabinet it will definitely get exchanged. you will have to go to our website and then go to your order and then you will get the option to replace it. and it will get replaced as soon as possible.

If you are not able to do it I will make the replacement request by my side.

Sorry for the inconvenience.

Thanking You

Team Homebox

Customer Service Representative

Divyanshi Gupta

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