Subject: English Language Test - Qamar Zaman
From: Qamar Zaman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 12:04:07 -0400

| | Foreign Language Screening Test

Name | Qamar Zaman    /  (+91) 6005920395    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/Mam
We are sorry to inform you that our executive has tried to deliver your parcel at the mentioned address. But the address  mentioned by you was wrong.

Please provide us any alternate address or correct address, so that we can deliver the courier on time.

Thanks & Regards
Qamar Zaman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir/ Mam
We are extremely sorry for the inconveniences caused to you. I have raised your request to the concerned department.

Please allow us some time. And will surely get back to you in with a solution.

Thanks & Regards
Qamar Zaman

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