Subject: English Language Test - Sumeet Saurav
From: Sumeet Saurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 11:36:15 -0400

| | Foreign Language Screening Test

Name | Sumeet Saurav    /  (91) 8287914209    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Ma’am,

Good Evening, warm greetings from Our company. I would regret inform you that the courier company could not deliver the product at your given address. The courier company informed that the address provided was incorrect, because of which the product was undelivered.

We would request you, please share the correct address on this mail ID. Further, we would provide the correct address to the courier partner, for earliest possible delivery of the product at your address.

Waiting for your early revert of correct address.

Thanking You,
Sumeet

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good Evening,
Abdul

Please accept our sincere apologies for the below standard quality of the product received by you. I would request you, please share the high-definition images of the TV Cabinet received by you.

I am escalating your concern, to my relevant team. Further, I am highlighting this concern to my team for replacement of the below standard product received to you.
Please accept my sincere apologies for the trouble you have faced from our end.

Thanking You,
Sumeet
HomeBox Team

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