Subject: Arabic Language Test - Abdulatef Al sayadi
From: Abdulatef Al sayadi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 05:10:57 -0400

| | Foreign Language Screening Test

Name | Abdulatef Al sayadi     /  (0091) 9392146327    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings from Baby shop,

Dear customer we would like to apologize for the inconvenience caused during the delivery of your order.

Unfortunately your deliver address is incorrect please send us your correct address so we can deliver your order on time .

We apologize for the inconvenience wil make ti be more careful.

Thank you for shopping with us.

Have a lovely day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you fit getting back to us.

We are really sorry that you have to face that with us we would like you to send us a screen shots of the damage to our mentioned Email.

We would send the pics to the respective department and will get back to with the best solution.

Please bear with us one of our agent will get in touch with you soon.

We apologize again for the inconvenience.

Have a wonderful day

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