Subject: English Language Test - Mohit Gulabani
From: Mohit Gulabani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 03:00:59 -0400

| | Foreign Language Screening Test

Name | Mohit Gulabani    /  (+91) 7011153272    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,. I apologise on delay of your order as per the updated status of your order no. 1234567, the delivery address provided by you is not correct, kindly email us on [email-masked] with your order no., Mobile no, And correct address. Once verified, we will initiate delivery on same day with corrected address

Team babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir, i am sorry to hear that, we like to look more into this matter and will try our best to solve your query. Kindly mail us at [email-masked], with your order no., Mobile no., And and some pictures of the product and scratches on it. We will confirm with installation team and take strict action against service engineer if found guilty. As per our knowledge the order was delivered to you in great condition with your satisfaction, and as per babyshop.com's policy, a product is only refundable within 7 days of purchase.

Team babyshop.

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