Subject: English Language Test - Mehtab Ansari
From: Mehtab Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 01:57:14 -0400

| | Foreign Language Screening Test

Name | Mehtab Ansari     /  (+91) 9773738110    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,

We have tried to deliver your order on the address which is given by you, but address is not matched as per shipped address.  You can re- fill your correct address we'll deliver your order within 2 to 3 days as per the business policy.

Thank you

Regards
Name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir

Greetings from this website

I would like to apologise from my instalation team for this inconvenience.

We'll replace your order within 2 to 3 days as per the policy.

Thank you for contacting us

Regards
Team members

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