Subject: English Language Test - Mohsin khan
From: Mohsin khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 01:48:31 -0400

| | Foreign Language Screening Test

Name | Mohsin khan    /  (0) 9958364283    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

(Answer 1 )

First, we will confirm the address from the customer 1. (if the customer confirms that is my correct address then we need to check with the delivery partner and correct the address ) 2. if the customer said no that is not the correct address then we need to check the fault.

(Answer 1 )

Sir/mam we tried to reach your location to give you your ordered #handbag unfortunately our delivery boy is unable to find your location contact kindly set and check your delivery location again and call on 9 to pick up your order

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

Thank You for contacting Homebox

This is in the reference to your query,

We apologize for the inconvenience caused.  we are sorry to hear that your order was damaged during shipment. this is a really unfortunate situation and our team is working as quickly as possible to process your issue. kindly be patience we will escalate this issue to the concerned team to replace your order, we request you kindly wait for some time.

We apricate your patience.

It's important for you to know that this is a rare occurrence, and we take every measure to ensure that your order arrives in perfect condition.

Please let me know if there's anything else we can do for you. Thanks again for your patience!

Team
Homebox
Customer Support Team

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