Subject: Daily performance summary for LiveSalesman team for Nov 2nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 09:05:17 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 2nd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Jok Kuol | 1 | 0 | 0 | 0 | 1
Khaled Sufian | 0 | 22 | 0 | 1 | 23
Roaa alismaeil | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 11 | 0 | 2 | 13
Malek Hosan | 0 | 0 | 0 | 0 | 0
Farha Sultana | 0 | 0 | 0 | 0 | 0
Anslem Misquitta | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 1 | 0 | 0 | 1
taher Mohammad | 0 | 0 | 20 | 0 | 20
Grand Total | 1 | 34 | 20 | 3 | 58

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 16
| | Delayed Delivery (HH) | 1
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Refunds after Return | 1
Customer Services Total | | | 23
PreSales | Other Enquiry | Offers | 1
| | Store Availability | 2
| | Store Location | 1
PreSales Total | | | 4
Grand Total | | | 27

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ama Alsubiae | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 1 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 2 | 6 | 7 | 9 | 6 | 16 | 46
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Nourah Alfhaid | 1 | 1 | 0 | 0 | 2 | 2 | 6
Sultan Motawa | 2 | 0 | 0 | 3 | 2 | 1 | 8
Khaled Sufian | 2 | 0 | 0 | 2 | 1 | 3 | 8
Ama Alsubiae | 2 | 0 | 0 | 0 | 2 | 3 | 7
Zafrul .islam | 0 | 0 | 0 | 0 | 1 | 0 | 1
taher Mohammad | 5 | 1 | 0 | 0 | 2 | 0 | 8
Hamdi Saleh | 4 | 2 | 2 | 1 | 0 | 0 | 9
Abdallah Ahmed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 7 | 3 | 0 | 1 | 0 | 0 | 11
Grand Total | 25 | 13 | 9 | 17 | 16 | 26 | 106

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 1 | 4 | 1 | 2 | 0 | 3 | 11
Khaled Sufian | 10 | 0 | 1 | 0 | 0 | 2 | 13
Ama Alsubiae | 6 | 0 | 0 | 0 | 2 | 1 | 9
Sultan Motawa | 3 | 1 | 0 | 3 | 0 | 1 | 8
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohiuddin Lsm | 1 | 0 | 0 | 1 | 0 | 0 | 2
taher Mohammad | 0 | 0 | 0 | 1 | 0 | 0 | 1
Nourah Alfhaid | 1 | 1 | 1 | 0 | 0 | 0 | 3
Grand Total | 22 | 6 | 3 | 7 | 3 | 8 | 49

Please feel free to reach out for any further clarifications.