Subject: Daily performance summary for LiveSalesman team for Nov 2nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 09:01:17 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 2nd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Alhamzi Mohammed | 3 | 4 | 10 | 0 | 1 | 18
Jok Kuol | 10 | 19 | 68 | 0 | 2 | 99
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Roaa alismaeil | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 15 | 5 | 20 | 0 | 8 | 48
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 5 | 0 | 0 | 0 | 3 | 8
Farha Sultana | 0 | 4 | 21 | 0 | 12 | 37
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 8 | 12 | 0 | 1 | 21
Waseem Ahemad . Khan | 5 | 1 | 0 | 0 | 0 | 6
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 38 | 41 | 131 | 0 | 29 | 239

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 8
| | Delivery Status | 42
| | Missing items\parts | 1
| | Reschedule Delivery | 11
| Product Complaint | Complaint within Warranty | 17
| Refunds and Cancelations | Cancelation | 11
| | Delay collection | 3
| | Product issue | 1
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 6
| | System errors | 2
Customer Services Total | | | 115
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
Mattress Related | Post-Sales | Product Complaints | 2
| | Returns and Free Trial | 1
| | Sagging | 1
Mattress Related Total | | | 5
No Answer Total | | | 26
Mattress Related | Post-Sales | Warranty | 1
No Answer | No Answer | No Answer | 26
PreSales | Other Enquiry | Offers | 16
| | Store Availability | 2
| | Store Location | 5
| Policy Related | Delivery Cost | 7
| | Delivery Time | 5
| | Return Policy | 1
| Product Related | Combo | 4
| | Pricing | 4
| | Product Specification | 43
PreSales Total | | | 87
Grand Total | | | 234

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 9 | 0 | 1 | 0 | 0 | 0 | 10
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Alhamzi Mohammed | 17 | 0 | 0 | 0 | 0 | 0 | 17
Mohiuddin Lsm | 4 | 0 | 0 | 0 | 0 | 0 | 4
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 36 | 0 | 1 | 0 | 0 | 0 | 37

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 5 | 3 | 0 | 0 | 0 | 3 | 11
Farha Sultana | 2 | 1 | 0 | 1 | 0 | 0 | 4
Aws Adra | 5 | 0 | 0 | 2 | 0 | 0 | 7
Jok Kuol | 28 | 1 | 1 | 3 | 0 | 0 | 33
Anslem Misquitta | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohiuddin Lsm | 7 | 0 | 3 | 0 | 0 | 0 | 10
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 48 | 5 | 4 | 7 | 0 | 3 | 67

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Farha Sultana | 4 | 1 | 0 | 1 | 0 | 0 | 6
Alhamzi Mohammed | 4 | 0 | 0 | 1 | 0 | 0 | 5
Aws Adra | 2 | 1 | 0 | 1 | 0 | 0 | 4
Anslem Misquitta | 2 | 2 | 0 | 0 | 0 | 0 | 4
Grand Total | 12 | 4 | 0 | 3 | 0 | 1 | 20

Please feel free to reach out for any further clarifications.