Subject: English Language Test - Sharmistha Karmakar
From: Sharmistha Karmakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 10:05:50 -0400

| | Foreign Language Screening Test

Name | Sharmistha Karmakar     /  (110092) 7042756031    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

This is Sharmishta from babyshop.com. We apologies for any inconveniences. We would like to inform you that we have handed over the hand bag to the courier company same day when the order was placed and the courier company tried to delivered the product but the address which is mentioned on the courier was wrongly mentioned therefore we are trying to send the product with the correct address. Kindly allow us some time.
Rest assured your package will be delivered to really soon.
Thanks & regards,
Sharmistha

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
This is Sharmishta from homebox. We apologize for the experience you have. We would like to inform you that we are placing the return of the cabinet and the return date will be shortly informed to you via your mail and with the return we will replace the cabinet with new. As you are our precious customer we will provide you a promo code which can help you to get discount on your next purchase.
Thanks and regards.
Sharmistha

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