Subject: English Language Test - Krishan Kumar
From: Krishan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 09:50:49 -0400

| | Foreign Language Screening Test

Name | Krishan Kumar    /  (+91) 9773544641    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

As I have checked with your order and found that your order was already shipped on the same day from our end. According to courrier company they already tried to deliver your order but they didn't find your address as the given address was wrong.

In this case, I request you to confirm your correct address. So that we will update the address and order will be delivered within 24 hours or once the order returned, the refund will be issued.

Thnx you for contacting us. Have a nice day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

I am sorry for the inconvenience. Please don't worry I'll help you.
As I have checked with the item. In this case, you can return the item for refund or replacement. Once the item returned you will get the refund within 5 - 7 business days or replacement will be delivered within 48 - 72 hours.
For more information, You can contact us via email here or call us on xyz.

Thank you for contacting Homebox. Have a nice day.

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