Subject: Daily performance summary for LiveSalesman team for Nov 1st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 1st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 22 | 0 | 22
Ama Alsubiae | 2 | 16 | 1 | 8 | 27
Nourah Alfhaid | 0 | 2 | 6 | 6 | 14
Ali hazzaa | 0 | 8 | 0 | 0 | 8
Jok Kuol | 1 | 1 | 0 | 0 | 2
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 1
Farha Sultana | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 4 | 0 | 0 | 4
Malek Hosan | 0 | 1 | 141 | 5 | 147
Sabry Yousef | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 9 | 3 | 12
taher Mohammad | 0 | 0 | 40 | 4 | 44
Grand Total | 3 | 33 | 219 | 26 | 281

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | App and Website Issues | Other App and Website Issues | 2
| Delivery Related | Damage during delivery | 3
| | Day of Delivery - Status | 48
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 7
| | Delivery Status | 75
| | Fresh fixing pending | 1
| | Missing items\parts | 3
| | Partial Delivery | 5
| | Reschedule Delivery | 8
| | Wrong commitments | 3
| Product Complaint | Complaint outside Warranty | 3
| | Complaint within Warranty | 18
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return item not received | 1
| | Return Request Initiation | 6
Customer Services Total | | | 192
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
Mattress Related Total | | | 1
No Answer Total | | | 34
Mattress Related | Post-Sales | Product Complaints | 1
No Answer | No Answer | No Answer | 34
PreSales | Other Enquiry | Offers | 7
| | Payment Methods | 3
| | Promo Code | 1
| | Store Availability | 4
| | Store Location | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | Combo | 1
| | Product Specification | 12
PreSales Total | | | 34
Grand Total | | | 262

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 3 | 9 | 7 | 10 | 9 | 17 | 55
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Nourah Alfhaid | 6 | 0 | 0 | 0 | 2 | 3 | 11
Zafrul .islam | 0 | 0 | 0 | 0 | 1 | 1 | 2
Malek Hosan | 11 | 3 | 1 | 1 | 0 | 1 | 17
Ama Alsubiae | 3 | 0 | 0 | 0 | 4 | 1 | 8
taher Mohammad | 6 | 0 | 0 | 2 | 3 | 0 | 11
Hamdi Saleh | 8 | 2 | 1 | 1 | 0 | 0 | 12
Abdallah Ahmed | 0 | 0 | 1 | 1 | 0 | 0 | 2
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 37 | 15 | 10 | 15 | 19 | 24 | 120

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 8 | 7 | 1 | 4 | 0 | 4 | 24
Khaled Sufian | 3 | 0 | 0 | 0 | 0 | 1 | 4
Ama Alsubiae | 9 | 0 | 0 | 0 | 2 | 1 | 12
Nourah Alfhaid | 2 | 1 | 0 | 0 | 0 | 1 | 4
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 1 | 2 | 0 | 3
Mohiuddin Lsm | 1 | 0 | 0 | 1 | 0 | 0 | 2
taher Mohammad | 0 | 2 | 0 | 1 | 0 | 0 | 3
Hamdi Saleh | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 10 | 1 | 7 | 4 | 8 | 54

Please feel free to reach out for any further clarifications.