Subject: Daily performance summary for LiveSalesman team for Nov 1st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Nov 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 1st, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Alhamzi Mohammed | 23 | 2 | 19 | 0 | 13 | 57
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 5 | 9 | 44 | 0 | 3 | 61
Mohiuddin Lsm | 5 | 1 | 9 | 0 | 2 | 17
Farha Sultana | 0 | 2 | 16 | 0 | 10 | 28
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Sabry Yousef | 0 | 0 | 0 | 0 | 2 | 2
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 33 | 14 | 88 | 1 | 30 | 166

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 4
| | Day of Delivery - Status | 4
| | Delayed Delivery (HH) | 8
| | Delivery Status | 29
| | Partial Delivery | 1
| | Reschedule Delivery | 4
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 6
| | Refund for Other reason | 2
| | Refunds after Return | 4
| | Return item not received | 2
| | Return Request Initiation | 3
Customer Services Total | | | 77
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
Mattress Related | Post-Sales | Returns and Free Trial | 1
| | Sagging | 2
Mattress Related Total | | | 4
No Answer Total | | | 23
Mattress Related | Post-Sales | Spring issue | 1
No Answer | No Answer | No Answer | 23
PreSales | Other Enquiry | Offers | 11
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 1
| | Store Location | 7
| Policy Related | Delivery Cost | 4
| | Delivery Time | 3
| Product Related | Combo | 1
| | Pricing | 2
| | Product Specification | 27
PreSales Total | | | 58
Grand Total | | | 163

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 2 | 1 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Alhamzi Mohammed | 18 | 0 | 0 | 0 | 0 | 0 | 18
Mohiuddin Lsm | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 27 | 1 | 0 | 0 | 0 | 0 | 28

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 6 | 0 | 0 | 1 | 0 | 3 | 10
Farha Sultana | 2 | 0 | 0 | 1 | 0 | 0 | 3
Anslem Misquitta | 0 | 0 | 0 | 2 | 0 | 0 | 2
Aws Adra | 2 | 0 | 1 | 1 | 0 | 0 | 4
Jok Kuol | 16 | 2 | 2 | 1 | 0 | 0 | 21
Mohiuddin Lsm | 3 | 3 | 1 | 0 | 0 | 0 | 7
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 31 | 5 | 4 | 6 | 0 | 3 | 49

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 2 | 3
Alhamzi Mohammed | 10 | 0 | 1 | 1 | 0 | 1 | 13
Aws Adra | 2 | 0 | 1 | 0 | 1 | 0 | 4
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Farha Sultana | 4 | 0 | 0 | 1 | 0 | 0 | 5
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Anslem Misquitta | 0 | 2 | 0 | 0 | 0 | 0 | 2
Sabry Yousef | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 2 | 3 | 3 | 1 | 3 | 30

Please feel free to reach out for any further clarifications.