Subject: Chinese Language Test - janvi yadav
From: janvi yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Nov 2022 09:55:36 -0400

| | Foreign Language Screening Test

Name | janvi yadav    /  (91) 7724092203    / [email-masked]
Whats your first language | Chinese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam/sir,

This email is in response to the email received from you on 21.03.21.

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9999773465 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For baby shop,

Customer Service Representative

janvi yadav

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear [Customer Name],

Thanks for letting us know about your defective [product name]. I’m sorry we let you down.

We completely understand your disappointment. Please accept my apologies.

We’ve shipped a replacement [T.V cabinet] to you. We’ve also enclosed a $15 discount coupon which you can use on your next purchase from us.

[Abdul], thanks for bringing this issue to our notice.

[Janvi yadav],

[Your Signature]

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