Subject: Tech Support Candidate - Shekhar Bhardwaj
From: Shekhar Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Nov 2022 03:36:32 -0400

| | Tech Support Test

Name | Shekhar Bhardwaj
E-mail | [email-masked]
Phone Number | (+91) 8758665195
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Raj Nagar Extension,  Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Technical | 02/12/2022 | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Simply clear the cookies and browser cookies if required and restart the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the steps:
1. Turn on Bluetooth on the phone and make sure Bluetooth speaker is on.
2. Phone will find the nearby available Bluetooth devices.
3. We need to tap on the Bluetooth speaker name and it will be connected. It may ask the passcode if there is any as mentioned on the speaker manual.

What according to you makes you a good candidate for customer service or technical support job? | I possess around 8 years experience in Technial and customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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