Subject: Daily performance summary for LiveSalesman team for Oct 31st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Nov 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 31st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Jok Kuol | 1 | 3 | 0 | 0 | 4
Abdallah Ahmed | 0 | 0 | 15 | 1 | 16
taher Mohammad | 0 | 0 | 44 | 2 | 46
Ali hazzaa | 0 | 7 | 0 | 0 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Farha Sultana | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 7 | 25 | 4 | 36
Malek Hosan | 0 | 11 | 189 | 13 | 213
Amir Aziz | 0 | 0 | 0 | 0 | 0
Sabry Yousef | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 14 | 3 | 17
Nourah Alfhaid | 0 | 0 | 55 | 8 | 63
Sultan Motawa | 0 | 0 | 5 | 0 | 5
Grand Total | 1 | 28 | 347 | 31 | 407

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | App and Website Issues | Other App and Website Issues | 3
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 43
| | Delayed Delivery (Furniture) | 7
| | Delayed Delivery (HH) | 11
| | Delivery Status | 164
| | Missing items\parts | 7
| | Partial Delivery | 3
| | Reschedule Delivery | 5
| | Wrong commitments | 2
| Product Complaint | Complaint outside Warranty | 3
| | Complaint within Warranty | 19
| Refunds and Cancelations | Cancelation | 6
| | Refund for Other reason | 4
| | Refunds after Return | 9
| | Return Request Initiation | 10
Customer Services Total | | | 297
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer Total | | | 57
No Answer | No Answer | No Answer | 57
PreSales | Other Enquiry | Offers | 10
| | Payment Methods | 1
| | Promo Code | 4
| | Store Availability | 6
| | Store Location | 1
| | Website/App Issues | 4
| Policy Related | Delivery Cost | 2
| | Return Policy | 2
| Product Related | (blank) | 1
| | Product Specification | 15
PreSales Total | | | 46
Grand Total | | | 401

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 1 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 11 | 12 | 10 | 10 | 12 | 21 | 76
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 1 | 1 | 3
Malek Hosan | 22 | 1 | 1 | 2 | 2 | 1 | 29
taher Mohammad | 2 | 0 | 0 | 4 | 3 | 1 | 10
Zafrul .islam | 0 | 0 | 0 | 0 | 2 | 0 | 2
Abdallah Ahmed | 5 | 0 | 1 | 1 | 0 | 0 | 7
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hamdi Saleh | 8 | 2 | 0 | 0 | 0 | 0 | 10
Nourah Alfhaid | 13 | 0 | 0 | 0 | 0 | 0 | 13
Ama Alsubiae | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 64 | 16 | 12 | 18 | 20 | 25 | 155

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 20 | 4 | 2 | 4 | 1 | 7 | 38
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 2 | 0 | 1 | 0 | 1 | 0 | 4
Hamdi Saleh | 4 | 0 | 0 | 1 | 0 | 0 | 5
taher Mohammad | 2 | 0 | 2 | 0 | 0 | 0 | 4
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 29 | 4 | 6 | 5 | 2 | 9 | 55

Please feel free to reach out for any further clarifications.