Subject: English Language Test - Rahul Adhikari
From: Rahul Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Oct 2022 03:04:43 -0400

| | Foreign Language Screening Test

Name | Rahul Adhikari     /  (011) 8826940856    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
I would like to thank you for connecting with us and placing your order with us!

I would like to let bring to your notice that the order that you placed was shipped and courier to the address registered with us. But unfortunately our courier partner was not able to locate your address.

We regret that your order got delayed due to this. We would request you to please update your correct address, so that we can ship your product as soon as possible.

Your Sincerly

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Thank you for raising your concern and issue with the TV Cabinet.

We regrets the inconvenience caused on our behalf, our team will immediately contact you and replace the damage caused on our behalf.

Yours sincerely

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