Subject: Daily performance summary for LiveSalesman team for Oct 30th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Oct 2022 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 30th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 1 | 48 | 4 | 53
Ali hazzaa | 0 | 13 | 0 | 1 | 14
taher Mohammad | 0 | 2 | 56 | 2 | 60
Jok Kuol | 2 | 5 | 0 | 0 | 7
Alhamzi Mohammed | 0 | 2 | 0 | 0 | 2
Farha Sultana | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 8 | 25 | 12 | 45
Hamdi Saleh | 0 | 2 | 20 | 8 | 30
Nourah Alfhaid | 0 | 0 | 27 | 6 | 33
Grand Total | 3 | 33 | 176 | 33 | 245

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | App and Website Issues | Other App and Website Issues | 3
| Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 54
| | Delayed Delivery (Furniture) | 14
| | Delayed Delivery (HH) | 11
| | Delivery Status | 36
| | Missing items\parts | 3
| | Partial Delivery | 1
| | Reschedule Delivery | 5
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 19
| Refunds and Cancelations | Cancelation | 7
| | Delay collection | 2
| | Product issue | 1
| | Refund for Other reason | 1
| | Refunds after Return | 3
| | Return item not received | 1
| | Return Request Initiation | 5
| | System errors | 1
Customer Services Total | | | 170
Live Sales | Pre-Sale | Help placing new order | 1
| | Live assist | 2
Live Sales Total | | | 3
Mattress Related Total | | | 1
No Answer Total | | | 44
Mattress Related | Post-Sales | Product Complaints | 1
No Answer | No Answer | No Answer | 44
PreSales | Other Enquiry | Offers | 3
| | Promo Code | 1
| | Store Availability | 4
| | Using Shukran Points | 2
| Policy Related | Delivery Cost | 1
| Product Related | Combo | 2
| | Pricing | 1
| | Product Specification | 9
PreSales Total | | | 23
Grand Total | | | 241

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 1 | 0 | 1 | 0 | 0 | 2
Ama Alsubiae | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 1 | 0 | 1 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 16 | 7 | 11 | 10 | 9 | 21 | 74
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 1 | 2
Rahaf Hussein Haroun | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 2 | 1 | 1 | 4 | 1 | 2 | 11
Malek Hosan | 18 | 2 | 1 | 2 | 2 | 1 | 26
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 1 | 1 | 3
Zafrul .islam | 0 | 0 | 0 | 1 | 3 | 0 | 4
Abdallah Ahmed | 7 | 1 | 1 | 0 | 0 | 0 | 9
Sultan Motawa | 0 | 1 | 1 | 0 | 0 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ama Alsubiae | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hamdi Saleh | 7 | 0 | 0 | 0 | 0 | 0 | 7
Nourah Alfhaid | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 58 | 12 | 16 | 18 | 16 | 27 | 147

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 22 | 2 | 3 | 1 | 0 | 7 | 35
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 1 | 0 | 2
Malek Hosan | 5 | 0 | 1 | 1 | 0 | 0 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hamdi Saleh | 2 | 0 | 1 | 0 | 0 | 0 | 3
taher Mohammad | 3 | 1 | 1 | 0 | 0 | 0 | 5
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 0 | 0 | 1
Abdallah Ahmed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 35 | 3 | 7 | 4 | 1 | 8 | 58

Please feel free to reach out for any further clarifications.