Subject: Daily performance summary for LiveSalesman team for Oct 30th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Oct 2022 09:01:15 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 30th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 12 | 3 | 17 | 0 | 4 | 36
Waseem Ahemad . Khan | 3 | 2 | 0 | 0 | 0 | 5
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 15 | 7 | 52 | 0 | 2 | 76
Alhamzi Mohammed | 9 | 3 | 8 | 0 | 0 | 20
Farha Sultana | 0 | 4 | 11 | 0 | 6 | 21
Malek Hosan | 0 | 0 | 9 | 0 | 0 | 9
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 39 | 19 | 97 | 0 | 12 | 167

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 9
| | Delivery Status | 20
| | Missing items\parts | 2
| | Reschedule Delivery | 4
| | Wrong commitments | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 5
| | Return Request Initiation | 5
Customer Services Total | | | 56
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 2
No Answer Total | | | 20
Mattress Related | Pre-Sales | Other PreSales | 1
No Answer | No Answer | No Answer | 20
PreSales | Other Enquiry | Offers | 10
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 5
| | Store Location | 5
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 8
| | Delivery Time | 5
| | Return Policy | 2
| Product Related | Combo | 8
| | Pricing | 1
| | Product Specification | 36
PreSales Total | | | 84
Grand Total | | | 163

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 11 | 3 | 0 | 0 | 0 | 0 | 14
Jok Kuol | 8 | 0 | 0 | 0 | 0 | 0 | 8
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 25 | 3 | 0 | 0 | 0 | 0 | 28

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 3 | 1 | 1 | 1 | 0 | 6 | 12
Mohiuddin Lsm | 5 | 0 | 1 | 0 | 0 | 1 | 7
Farha Sultana | 2 | 0 | 2 | 0 | 0 | 1 | 5
Aws Adra | 3 | 3 | 1 | 2 | 1 | 0 | 10
Sabry Yousef | 0 | 0 | 0 | 0 | 2 | 0 | 2
Jok Kuol | 4 | 2 | 2 | 0 | 0 | 0 | 8
Waseem Ahemad . Khan | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 21 | 6 | 7 | 3 | 3 | 8 | 48

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 1 | 0 | 1 | 1 | 0 | 2 | 5
Mohiuddin Lsm | 2 | 1 | 0 | 0 | 1 | 1 | 5
Aws Adra | 3 | 2 | 1 | 3 | 0 | 0 | 9
Farha Sultana | 2 | 0 | 1 | 1 | 0 | 0 | 4
Jok Kuol | 2 | 0 | 1 | 0 | 0 | 0 | 3
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 3 | 4 | 5 | 1 | 3 | 27

Please feel free to reach out for any further clarifications.