Subject: Daily performance summary for LiveSalesman team for Oct 29th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 30 Oct 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 29th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 2 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 2 | 48 | 4 | 54
taher Mohammad | 0 | 4 | 37 | 0 | 41
Ali hazzaa | 0 | 10 | 0 | 1 | 11
Syed Ataullah | 2 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 0 | 12 | 0 | 12
Amir Aziz | 0 | 0 | 0 | 0 | 0
Sameer Hasan | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 13 | 127 | 18 | 158
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Nourah Alfhaid | 0 | 0 | 34 | 8 | 42
Grand Total | 4 | 30 | 258 | 31 | 323

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | App and Website Issues | Other App and Website Issues | 3
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 38
| | Delayed Delivery (Furniture) | 18
| | Delayed Delivery (HH) | 5
| | Delivery Status | 98
| | Fresh fixing pending | 1
| | Missing items\parts | 4
| | Partial Delivery | 2
| | Reschedule Delivery | 11
| Product Complaint | Complaint outside Warranty | 3
| | Complaint within Warranty | 28
| Refunds and Cancelations | Cancelation | 14
| | Delay collection | 1
| | Product issue | 1
| | Refund for Other reason | 2
| | Refunds after Return | 6
| | Return item not received | 1
| | Return Request Initiation | 3
| | System errors | 2
Customer Services Total | | | 242
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer | No Answer | (blank) | 1
No Answer Total | | | 41
No Answer | No Answer | No Answer | 40
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 5
| | Store Location | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 5
| | Delivery Time | 1
| | Return Policy | 3
| Product Related | Product Specification | 9
PreSales Total | | | 31
Grand Total | | | 315

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 0 | 1 | 0 | 0 | 0 | 2
Grand Total | 1 | 0 | 1 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 8 | 10 | 8 | 11 | 7 | 21 | 65
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 1 | 2
taher Mohammad | 1 | 0 | 2 | 4 | 1 | 2 | 10
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Zafrul .islam | 0 | 0 | 0 | 1 | 2 | 1 | 4
Malek Hosan | 23 | 2 | 1 | 1 | 3 | 0 | 30
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 1 | 0 | 2
Hamdi Saleh | 5 | 0 | 1 | 0 | 0 | 0 | 6
Abdallah Ahmed | 8 | 1 | 1 | 0 | 0 | 0 | 10
Sultan Motawa | 0 | 3 | 0 | 0 | 0 | 0 | 3
Ama Alsubiae | 1 | 0 | 0 | 0 | 0 | 0 | 1
Nourah Alfhaid | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 54 | 16 | 15 | 17 | 14 | 26 | 142

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 11 | 3 | 2 | 3 | 0 | 8 | 27
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamdi Saleh | 0 | 1 | 1 | 0 | 0 | 1 | 3
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 1 | 0 | 2
Malek Hosan | 9 | 1 | 0 | 1 | 0 | 0 | 11
Mohiuddin Lsm | 0 | 1 | 0 | 1 | 0 | 0 | 2
taher Mohammad | 2 | 2 | 0 | 0 | 0 | 0 | 4
Abdallah Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 8 | 3 | 5 | 1 | 10 | 51

Please feel free to reach out for any further clarifications.