Subject: Daily performance summary for LiveSalesman team for Oct 29th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 30 Oct 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 29th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 4 | 1 | 15 | 0 | 9 | 29
Waseem Ahemad . Khan | 6 | 2 | 0 | 0 | 0 | 8
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 10 | 0 | 0 | 0 | 1 | 11
Alhamzi Mohammed | 8 | 1 | 14 | 0 | 1 | 24
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 1
Sameer Hasan | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 2 | 35 | 0 | 0 | 37
Mohiuddin Lsm | 0 | 3 | 37 | 0 | 9 | 49
Malek Hosan | 0 | 0 | 23 | 0 | 2 | 25
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 29 | 9 | 124 | 0 | 22 | 184

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 4
| | Day of Delivery - Status | 7
| | Delayed Delivery (Furniture) | 11
| | Delayed Delivery (HH) | 2
| | Delivery Status | 21
| | Missing items\parts | 2
| | Reschedule Delivery | 4
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 9
| | Refund for Other reason | 3
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 78
Mattress Related | Post-Sales | Returns and Free Trial | 1
| | Sagging | 1
Mattress Related Total | | | 2
No Answer Total | | | 20
No Answer | No Answer | No Answer | 20
PreSales | Other Enquiry | Offers | 9
| | Promo Code | 1
| | Store Availability | 2
| | Store Location | 3
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 4
| | Delivery Time | 6
| | Return Policy | 2
| Product Related | Combo | 3
| | Product Specification | 36
PreSales Total | | | 67
Grand Total | | | 167

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 10 | 0 | 0 | 0 | 0 | 0 | 10
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 0 | 2
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 18 | 0 | 0 | 0 | 0 | 0 | 18

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 1 | 0 | 2 | 0 | 1 | 4 | 8
Mohiuddin Lsm | 5 | 1 | 0 | 1 | 0 | 1 | 8
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Farha Sultana | 0 | 0 | 2 | 0 | 0 | 1 | 3
Aws Adra | 3 | 3 | 1 | 1 | 1 | 0 | 9
Sabry Yousef | 0 | 0 | 0 | 0 | 2 | 0 | 2
Jok Kuol | 0 | 4 | 1 | 0 | 0 | 0 | 5
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 11 | 8 | 6 | 2 | 4 | 7 | 38

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 4 | 2 | 1 | 1 | 0 | 1 | 9
Alhamzi Mohammed | 0 | 1 | 1 | 1 | 1 | 0 | 4
Aws Adra | 4 | 3 | 0 | 3 | 0 | 0 | 10
Farha Sultana | 0 | 1 | 0 | 1 | 0 | 0 | 2
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 7 | 2 | 6 | 1 | 1 | 29

Please feel free to reach out for any further clarifications.