Subject: English Language Test - Preeti Kashyap
From: Preeti Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 Oct 2022 14:19:17 -0400

| | Foreign Language Screening Test

Name | Preeti Kashyap     /  (+91) 8756123612    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From: babyshop.com
Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 29 oct 2022

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9856214569 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Hello Company,

Customer Service Representative
Preeti

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Abdul,
I sincerely apologise for this order .
This is in regard to your concern about little damaged. I apologize for the inconvenience caused to you.

We require the images of product you have received damaged .
Please do not worry I have escalated to our team .You will get update within 24 hours.

I appreciate your patience and understanding in this regard.
Homebox team
Your sincerely
Preeti

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