Subject: English Language Test - Manorama Singh
From: Manorama Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 Oct 2022 06:29:57 -0400

| | Foreign Language Screening Test

Name | Manorama Singh     /  (91) 7906594030    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

As I can check you have contacted us to get the current status of your recent order. We apologise for the inconvenience caused. The delivery partner was unable to deliver the order because your address was wrong.

I would request you to please help us with your correct address so that your  order can be delivered.

Thank you for your patience.

Thanks,
Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Sorry to hear that you have received a faulty or damaged product and we apologise for the inconvenience caused to you.
We will be sending our installation team again to check the delivered product.
We assure you that your product will be replaced shortly if found damaged or faulty.

Thanks for your cooperation and patience.

Thanks,
Team Homebox

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