Subject: Daily performance summary for LiveSalesman team for Oct 28th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 Oct 2022 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 28th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 3 | 0 | 0 | 0 | 3
Alhamzi Mohammed | 0 | 0 | 5 | 1 | 6
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 53 | 6 | 59
Ali hazzaa | 0 | 5 | 22 | 3 | 30
Malek Hosan | 0 | 15 | 102 | 7 | 124
Jok Kuol | 1 | 0 | 0 | 0 | 1
Ama Alsubiae | 2 | 0 | 23 | 1 | 26
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 4 | 16 | 6 | 26
Yash Parmar | 0 | 14 | 0 | 1 | 15
Grand Total | 6 | 38 | 221 | 25 | 290

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | App and Website Issues | Other App and Website Issues | 2
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 19
| | Delayed Delivery (Furniture) | 25
| | Delayed Delivery (HH) | 7
| | Delivery Status | 68
| | Fresh fixing pending | 2
| | Missing items\parts | 5
| | Reschedule Delivery | 8
| | Wrong commitments | 4
| Product Complaint | Complaint outside Warranty | 4
| | Complaint within Warranty | 20
| Refunds and Cancelations | Cancelation | 8
| | Refund for Other reason | 4
| | Refunds after Return | 6
| | Return Request Initiation | 3
| | System errors | 2
Customer Services Total | | | 188
Live Sales | Pre-Sale | Help in completing the order | 3
| | Help placing new order | 3
| | Live assist | 5
| | Promotion guide | 1
Live Sales Total | | | 12
Mattress Related Total | | | 1
No Answer Total | | | 40
Mattress Related | Post-Sales | Returns and Free Trial | 1
No Answer | No Answer | No Answer | 40
PreSales | Other Enquiry | Offers | 7
| | Promo Code | 3
| | Store Location | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 3
| | Delivery Time | 1
| Product Related | Combo | 1
| | Pricing | 1
| | Product Specification | 28
PreSales Total | | | 47
Grand Total | | | 288

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 0 | 0 | 0 | 1 | 0 | 2
Mohiuddin Lsm | 1 | 0 | 1 | 0 | 0 | 0 | 2
Ama Alsubiae | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 0 | 1 | 0 | 1 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 11 | 10 | 5 | 8 | 8 | 22 | 64
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 1 | 2 | 1 | 3 | 0 | 3 | 10
Zafrul .islam | 0 | 0 | 1 | 2 | 1 | 1 | 5
Mohiuddin Lsm | 0 | 1 | 1 | 1 | 2 | 0 | 5
Malek Hosan | 11 | 5 | 2 | 1 | 1 | 0 | 20
Sultan Motawa | 1 | 2 | 0 | 1 | 0 | 0 | 4
Abdallah Ahmed | 7 | 3 | 0 | 1 | 0 | 0 | 11
Alhamzi Mohammed | 1 | 0 | 2 | 0 | 0 | 0 | 3
Hamdi Saleh | 10 | 2 | 2 | 0 | 0 | 0 | 14
Khaled Sufian | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ama Alsubiae | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 43 | 26 | 14 | 17 | 12 | 27 | 139

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 7 | 4 | 0 | 3 | 3 | 4 | 21
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamdi Saleh | 3 | 2 | 0 | 0 | 0 | 1 | 6
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 6 | 0 | 0 | 2 | 0 | 0 | 8
Mohiuddin Lsm | 0 | 1 | 2 | 0 | 0 | 0 | 3
Grand Total | 16 | 7 | 2 | 5 | 5 | 7 | 42

Please feel free to reach out for any further clarifications.