Subject: English Language Test - Naveen Kumar
From: Naveen Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Oct 2022 15:15:38 -0400

| | Foreign Language Screening Test

Name | Naveen Kumar    /  (+91) 8076324406    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam
Greetings of the day,
Apologies for the inconvenience occurring to you, And assuring you for the absolute solution in this concern asap. As per the updates we are getting from our courier partner your address is not properly updated or wrongly updated. for the better assistance we will ask you to please forward a copy of your address proof on the same mail, so we can have a check with our backend team that what are the corrections needed in your address. So it can be updated in our data base on necessity basis and your product (Hand Bag) can be delivered to you without any further delay.
We regret for the delay in the services.
Thanks & regards
XYZ Company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr. Abdul
Greetings of the day from Homebox
We regret Mr. Abdul, for the inconvenience occurred to you. As you have acknowledged us about the cabinet that has been delivered and installed by our technical team. we would like to inform you that we have taken your concern into our concern and in next 24-48 hrs. our team will visit at your address for a check that what is the issue with the product delivered to you. So we can assist you that whether the product can be repaired or replaced.
Kindly avail us 24-48 hrs. to reach you and assist you on the same.
Thanks & Regards
Homebox Team

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