Subject: English Language Test - Sweety Kumari
From: Sweety Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Oct 2022 09:35:43 -0400

| | Foreign Language Screening Test

Name | Sweety Kumari    /  (+91) 9473006129    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi [Customer  Name),
Thanks for contacting us. I’m happy to help you with your issue. I just need a little information, so I can see what’s going on. Could you please send me a screenshot of the order along with your current address.

Also, can you tell me if you’ve recently changed your address ?
Once I have this information, I’ll be able to better solve the issue.

Best Regards,
[team babyshop]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thanks for contacting us. I’m happy to help you with your issue. apologize that we did not meet your quality expectations on order  and that your item arrived damaged.
I just need a little information, so I can see what’s going on. Could you please send me order id with screenshot.

Once I have this information, I’ll be able to better solve the issue.

Best Regards,
team

| |