Subject: Daily performance summary for LiveSalesman team for Oct 27th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Oct 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 27th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 1 | 0 | 0 | 0 | 1
Abdallah Ahmed | 0 | 34 | 13 | 0 | 47
Farha Sultana | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 25 | 0 | 25
Ali hazzaa | 0 | 9 | 0 | 5 | 14
Jok Kuol | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 3 | 81 | 6 | 90
Mohiuddin Lsm | 0 | 2 | 0 | 0 | 2
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Yash Parmar | 0 | 6 | 0 | 0 | 6
Sabry Yousef | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 19 | 4 | 23
Hamdi Saleh | 0 | 0 | 23 | 5 | 28
taher Mohammad | 0 | 0 | 54 | 1 | 55
Grand Total | 3 | 54 | 215 | 21 | 293

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | App and Website Issues | Other App and Website Issues | 1
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 75
| | Delayed Delivery (Furniture) | 14
| | Delayed Delivery (HH) | 6
| | Delivery Status | 62
| | Missing items\parts | 2
| | Partial Delivery | 1
| | Reschedule Delivery | 9
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 2
| | Product issue | 1
| | Refund for Other reason | 5
| | Refunds after Return | 7
| | Return Request Initiation | 7
Customer Services Total | | | 208
Live Sales | Pre-Sale | Help in completing the order | 1
| | Live assist | 3
Live Sales Total | | | 4
Mattress Related | Post-Sales | Product Complaints | 3
Mattress Related Total | | | 4
No Answer Total | | | 41
Mattress Related | Post-Sales | Spring issue | 1
No Answer | No Answer | No Answer | 41
PreSales | Other Enquiry | Offers | 10
| | Payment Methods | 1
| | Store Availability | 2
| | Store Location | 2
| | Using Shukran Points | 2
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 2
| | Return Policy | 1
| Product Related | Combo | 1
| | Pricing | 1
| | Product Specification | 12
PreSales Total | | | 36
Grand Total | | | 293

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 1 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 1 | 0 | 2
Syed Ataullah | 0 | 0 | 2 | 1 | 0 | 0 | 3
Mohiuddin Lsm | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 2 | 2 | 1 | 1 | 1 | 9

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 11 | 6 | 6 | 8 | 4 | 22 | 57
Alhamzi Mohammed | 0 | 3 | 1 | 0 | 0 | 2 | 6
Khaled Sufian | 1 | 0 | 0 | 1 | 1 | 2 | 5
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 3 | 2 | 2 | 2 | 0 | 3 | 12
Mohiuddin Lsm | 0 | 3 | 1 | 4 | 3 | 2 | 13
Hamdi Saleh | 12 | 5 | 0 | 0 | 0 | 1 | 18
Zafrul .islam | 0 | 0 | 2 | 5 | 1 | 2 | 10
Sultan Motawa | 3 | 0 | 0 | 1 | 0 | 0 | 4
Abdallah Ahmed | 6 | 2 | 2 | 0 | 0 | 0 | 10
Malek Hosan | 12 | 3 | 1 | 0 | 0 | 0 | 16
Ama Alsubiae | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 52 | 24 | 15 | 21 | 9 | 35 | 156

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ali hazzaa | 8 | 2 | 2 | 4 | 4 | 2 | 22
Hamdi Saleh | 0 | 1 | 0 | 0 | 0 | 1 | 2
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 4 | 0 | 0 | 0 | 2 | 0 | 6
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 1 | 0 | 1 | 0 | 2
Malek Hosan | 4 | 0 | 0 | 1 | 0 | 0 | 5
Alhamzi Mohammed | 0 | 1 | 0 | 1 | 0 | 0 | 2
Mohiuddin Lsm | 1 | 0 | 4 | 0 | 0 | 0 | 5
Grand Total | 17 | 4 | 7 | 6 | 7 | 7 | 48

Please feel free to reach out for any further clarifications.