Subject: Daily performance summary for LiveSalesman team for Oct 27th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Oct 2022 09:01:21 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 27th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 9 | 2 | 15 | 0 | 8 | 34
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Farha Sultana | 0 | 0 | 11 | 0 | 9 | 20
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 4 | 4 | 51 | 0 | 0 | 59
Waseem Ahemad . Khan | 2 | 3 | 0 | 0 | 0 | 5
Alhamzi Mohammed | 12 | 6 | 22 | 0 | 0 | 40
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 28 | 0 | 3 | 31
Mohiuddin Lsm | 0 | 3 | 5 | 0 | 1 | 9
Syed Ataullah | 0 | 0 | 1 | 0 | 1 | 2
Yash Parmar | 0 | 0 | 3 | 0 | 0 | 3
Sabry Yousef | 0 | 0 | 0 | 0 | 1 | 1
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 28 | 18 | 136 | 0 | 23 | 205

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | App and Website Issues | Other App and Website Issues | 1
| Delivery Related | Damage during delivery | 3
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 11
| | Delayed Delivery (HH) | 3
| | Delivery Status | 30
| | Reschedule Delivery | 8
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 12
| | Delay collection | 1
| | Refund for Other reason | 2
| | Refunds after Return | 2
| | Return Request Initiation | 11
Customer Services Total | | | 91
Mattress Related | Post-Sales | Returns and Free Trial | 2
Mattress Related Total | | | 2
No Answer | No Answer | (blank) | 4
No Answer Total | | | 34
No Answer | No Answer | No Answer | 30
PreSales | Other Enquiry | Offers | 8
| | Payment Methods | 3
| | Promo Code | 1
| | Store Availability | 8
| | Store Location | 5
| | Using Shukran Points | 2
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 2
| | Delivery Time | 4
| | Return Policy | 1
| Product Related | Combo | 3
| | Pricing | 6
| | Product Specification | 29
PreSales Total | | | 74
Grand Total | | | 201

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 7 | 0 | 0 | 0 | 0 | 0 | 7
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 11 | 0 | 0 | 0 | 0 | 0 | 11

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 2 | 0 | 0 | 1 | 2 | 9
Mohiuddin Lsm | 3 | 0 | 0 | 1 | 0 | 1 | 5
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Farha Sultana | 0 | 4 | 0 | 1 | 0 | 1 | 6
Jok Kuol | 11 | 2 | 1 | 1 | 0 | 0 | 15
Aws Adra | 4 | 1 | 1 | 3 | 0 | 0 | 9
Sabry Yousef | 0 | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 9 | 3 | 7 | 1 | 5 | 49

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 7 | 1 | 1 | 2 | 0 | 1 | 12
Farha Sultana | 5 | 0 | 1 | 1 | 0 | 0 | 7
Anslem Misquitta | 0 | 0 | 0 | 1 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 1 | 1 | 0 | 0 | 0 | 2
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 2 | 4 | 4 | 0 | 2 | 26

Please feel free to reach out for any further clarifications.