Subject: Spa Packages WITHOUT lunches
From: Linda Townsend <[email-masked]>
To: Fiona Rice <[email-masked]>, Kris Waldman <[email-masked]>, K Dwyer <[email-masked]>, Katarina Koh <[email-masked]>, [email-masked], Andriana Jolie <[email-masked]>, [email-masked], [email-masked], Christi Tarzia <[email-masked]>, Rebecca Dybala <[email-masked]>, Shannon Tobin <[email-masked]>, Sandra Lachapelle <[email-masked]>, ALLISON DUGUAY <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, release <
Date: Thu, 27 Oct 2022 16:45:06 -0400

Good afternoon team,

I recreated all of the packages WITHOUT lunches in preparation for the removal of lunches from packages on November 1st. Until that date, all packages sold and scheduled will include lunch, but it won’t be reflected in the receipt. That is not a problem. On November 1st, we will make a list of all packages booked prior to that date and honor lunches with those packages. We will keep the list and add a note to all the appointment notes that also indicates that lunch is included. Any packages booked on or after November 1st will not include lunch. Please pass this Information along to all members of your teams.

How to speak to this change:

All costs, especially food costs, have risen exponentially. Rather than significantly raising our prices we removed the meal from spa packages. Items are available for purchase but not included. We have not raised prices in several years. Role play with leads until you feel comfortable speaking to guests about this change. 

Please reach out with questions or concerns. Thank you!

Linda