Subject: English Language Test - Shivani Aherwar
From: Shivani Aherwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 12:02:27 -0400

| | Foreign Language Screening Test

Name | Shivani Aherwar     /  (+91) 7310656962    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:customers email id

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on this date

This email is regarding order number __which was supposed to have delivered you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is  ____and providing him with your exact location or going to the courier company yourself and collecting it.

We are extremely sorry that you had to go through this experience with us.

Thanking you,

Customer Service Representative

Shivani

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: customer email ID

From:[email-masked]

Sub: Reply to your TV Cabinet damages

Hello sir,

My name is shivani and I am one of the customer service providers in the Homebox team. We got your email we are so sorry to hear that you received poor service from one of our team representatives today

First, we have to check our policies and then talk to our supervisor we try to resolve this issue as soon as possible, please be patient in this process we will contact you soon we extremely apologise for the inconvenience your experience with the representative may have caused.

We will take all the necessary steps with the rep team to ensure that this does not happen again.

Thanking you,

Customer Service Provider

Shivani

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