Subject: English Language Test - Aman arya
From: Aman arya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Oct 2022 06:56:44 -0400

| | Foreign Language Screening Test

Name | Aman arya    /  (91) 7976420031    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Good Day to you,

We received your consern about the status of your curiour.
As we check the details, the the curiour is out for delivery on on time.
But due to wrong address courier team face difficulty to dilever your curiour.
Please mail us your correct address on the email attached below. After receiving your correct address our curiour team delivered your curiour as soon as possible.

Thankyou,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Good day to you,

We received your request for returning and replacement of your TV Cabinet because you found some scratches on it.
We forward your request to our service team, They contact you within 48 hours and you can get the replacement within next 5 working days.

Thankyou,
Homboxteam

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